9 general skills or competencies (Job family competencies) for Nurse Supervisor - Phone Triage
Skill definition-Enforcing a set of standards to help healthcare organizations in developing policies and guidelines to improve the safety and quality of patient care.
Level 1 Behaviors
(General Familiarity)
Cites the benefits of Joint Commission accreditation to healthcare facilities and treatment centers.
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Level 2 Behaviors
(Light Experience)
Assists in evaluating clinical and medical standards to identify quality issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes clinic and medical policies to ensure clinical compliance with the accreditation requirements.
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Level 4 Behaviors
(Extensive Experience)
Advises leadership on resolving accreditation and regulatory issues affecting clinical care standards.
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Level 5 Behaviors
(Mastery)
Designs medical programs and processes based on the JCAHO guidelines to achieve clinical quality transformation.
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Skill definition-Connecting patients with suitable healthcare providers, resources, and services to ensure they receive optimal, cost-effective care.
Level 1 Behaviors
(General Familiarity)
Names several intervention techniques and clinical services used in case management.
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Level 2 Behaviors
(Light Experience)
Updates clients' records to reflect their latest treatment procedures, condition, and progress.
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Level 3 Behaviors
(Moderate Experience)
Translates gathered data into a care plan that details the client's health objectives and healthcare options.
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Level 4 Behaviors
(Extensive Experience)
Recommends changes in the treatment plan or alternative steps when the expected treatment results are not obtained.
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Level 5 Behaviors
(Mastery)
Sets the process and metrics in evaluating the efficacy or impacts of the case management program on clients.
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10 soft skills or competencies (core competencies) for Nurse Supervisor - Phone Triage
Skill definition-The identification, evaluation, and prioritization of various risks, followed by controlling practices to minimize any adverse impact.
Level 1 Behaviors
(General Familiarity)
Understands the practical concepts and processes of risk management.
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Level 2 Behaviors
(Light Experience)
Supports risk owners with management of operational risks, including but not limited to risk assessment, risk control, and risk monitoring.
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Level 3 Behaviors
(Moderate Experience)
Utilizes various analytical tools and techniques to conduct risk management activities.
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Level 4 Behaviors
(Extensive Experience)
Provides risk training for employees on risk categories, identification, quantification, and control.
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Level 5 Behaviors
(Mastery)
Promotes a risk aversion culture to balance and manage risk while conducting business.
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Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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Summary of Nurse Supervisor - Phone Triage skills and competencies
There are 0 hard skills for Nurse Supervisor - Phone Triage.
9 general skills for Nurse Supervisor - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
10 soft skills for Nurse Supervisor - Phone Triage, Risk Management, Planning and Organizing, Coordination, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Supervisor - Phone Triage, he or she needs to be proficient in Risk Management, be proficient in Planning and Organizing, and be proficient in Coordination.